FAQs



Q: How quickly will my order be processed?
A: Orders received before 3pm are typically processed the same business day. Orders after 3pm will usually be processed next business day. Rest assured we will always get your order on it's way to you as quickly as we can!

Q: How long will shipping take for my order?
A: We will get your order processed for shipping as quickly as possible but shipping time will depend on what shipping method you choose. Note that USPS delivery times are estimates and not guarantees. Some Fed Ex shipping options offer guaranteed delivery times.

Q: I'm an international (non-US) customer and wonder how much shipping will cost to my address in another country. Can you quote shipping to my country?
A: Take your order through the check out process and you will be given exact shipping costs before you are required to pay!

Q: I received an order with the wrong product or damaged product how can I get this fixed.
A: Please contact us here and we'll be happy to help you.

Q: Do you accept returns or offer refunds?
A: If there is a problem with your product/order we will gladly fix it. Generally we do not issue refunds unless we are unable to solve the problem you are having and the product is returned in the condition it was sent, unused. Please contact us here and we'll be happy to help you.

Q: I have a custom design I would like to have produced can you do that?
A: We can produce custom designed sleeves/deckboxes/playmats/binders in bulk quantity, please contact our production manager for information or to place an order.

Q: I am a retailer and I'd like to carry your products where can I get them and do you sell direct?
A: A number of major distributors carry our products just ask for us by name with yours. You can also purchase them directly from us. If you'd like to setup a resale account please contact our sales manager for assistance. In Europe, please contact our warehouse in Germany.

Q: I am a distributor and I'd like to carry your products are you accepting new distributors?
A: We're always happy to see if we're a good fit for your distribution company, please contact our sales manager for assistance. In Europe, please contact our warehouse in Germany.