FAQs



Q: I'm an international (non-US) customer and wonder how much shipping will cost to my address in another country. Can you quote shipping to my country?
A: Take your order through the check out process and you will be given exact shipping costs before you are required to pay!

Q: I received an order with the wrong product or damaged product how can I get this fixed.
A: Please contact us here and we'll be happy to help you.

Q: Do you accept returns or offer refunds?
A: If there is a problem with your product/order we will gladly fix it. Generally we do not issue refunds unless we are unable to solve the problem you are having and the product is returned in the condition it was sent, unused. Please contact us here and we'll be happy to help you.

Q: I have a custom design I would like to have produced can you do that?
A: We can produce custom designed sleeves/deckboxes/playmats/binders in bulk quantity, please contact us here and we'll be happy to help you.

Q: I am a retailer and I'd like to carry your products where can I get them and do you sell direct?
A: A number of major distributors carry our products just ask for us by name with yours. You can purchase them directly from us - if you'd like to setup a resale account please contact us here and we'll be happy to help you.

Q: I am a distributor and I'd like to carry your products are you accepting new distributors?
A: We're always happy to see if we're a good fit for your distribution company, please contact us here and we'll be happy to help you.